FAQ

Q: What is your return policy?

Answer: If not completely satisfied, you have 10 days from the date of receipt to return any item or items. You will be credited the amount minus $50 or 10% which ever is greater and any shipping charges. Any special orders may not be returned for any reason. No unauthorized returns will be accepted. Please contact us prior to returning any items.

Q: What happens if my tile is damaged during shipping?

Answer: You must notify us within 3 business days from date of receipt. We will ship another at our own expense. You must keep damaged item and packaging for shipper's inspection.

Q: Is the design permanent?

Answer: Yes. Since designs are made with china paints and then kiln fired the design can not ever be removed.

Q: What kind of tile do you use?

Answer: We use American Olean tile. This tile is widely available at Lowe¡¯s Home Improvement Centers and most tile stores. You may also purchase matching field tile from us. If you choose American Olean tile, all of your tile will match. We will also use Daltile or your own tile by request. All designs can be made larger and can be put on tumbled marble.

Q: What are the American Olean product numbers?

Answer: For white gloss: 4 ¼" SL10     6" SL10
For matte white: 4 ¼" SL20     6" SL20
For biscuit gloss (light almond): 4 ¼" SL11     6" SL11
For biscuit matte (light almond): 4 ¼" SL21     6" SL21

Q: Need more tiling ideas and information?

Answer:A great site to visit is www.americanolean.com. For tile or trim pricing, please call us (1-678-524-8358).

Q: What if I don¡¯t want to use any of the tile offered?

Answer:We will put your design any glazed tile that you want. All you need to do is call us. Then you will just send the required number of tiles to us. We will fire your design on and return the mural in a matter of days.

Q: How long does it take to get my ceramic tile murals (or accents)?

Answer:  Most orders are shipped within 7 days. However, please allow up to 2 week. Orders are then shipped UPS ground unless other requested.

Q: What if I need my tile sooner?

Answer: Please call our toll free number 1-678-524-8358 and tell us. In most cases we can rush your order for a nominal fee.

Q: What happens if I only want a back splash over my stove (I would not be tiling the rest) of the wall?

Answer: Just call us. We can place your mural design on bullnose tile (small additional charge) so that the edges will be finished or advise other options such as ceramic chair rail.

Q: Can the size of the murals be changed?

Answer:Yes most designs can be resized to your needs.

Q: I still don¡¯t see what I want. Can you still help me?

Answer:We have new designs every day. Please call our toll free number (1-678-524-8358) and tell us what you are looking for.

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